If you cannot answer a question due to the answer selector having a red slash icon over it, contact our customer support team with your name, email address, course, and question.
Why can I not select an answer for my question?
Updated on
Using SI Cloud
General 10
- How to Access your Course
- How to Access Your Course through Your LMS
- Getting Started with SI Cloud
- Why Your Lessons are Locked
- How to View your Gradebook
- How to Upload Images into Data Panels
- How to Upload and Annotate Images into Data Panel
- How To Save Your Lesson to PDF
- How to Contact Customer Service
- Science Interactive Cloud Accessibility Policy
Cloud FAQ 40
- When I try to sign in, Cloud says I must use my institution email. What does that mean?
- The "Next" button on my question isn't active even though I answered it. What do I do?
- Why can't I submit my lesson?
- What if My Course isn't Active?
- What if I Need to Change Class Sections?
- What Browser Should I Use for SI Cloud?
- I get a "Whoops" error when accessing SI Cloud through my LMS.
- How do I Upload Images From a Mobile Device?
- Why Won't My Data Panels Open?
- What do I do if I Enrolled in the Wrong Course?
- What is an Enrollment Link?
- Is the Science Interactive curriculum compatible with screen readers?
- What are the password requirements for SI Cloud?
- Why can't I access my V-Scope?
- How Do I See My Instructor's Feedback in My Lesson?
- Why can't I use the data table in Extraction of DNA Exercise 1?
- Why do I see "Error 419 Page Expired?"
- What are the minimum technological requirements for accessing my SI course?
- What do I do if I think a question in Cloud is wrong?
- What do I do if I forget my password?
- Do I need separate lab manuals for my SI course?
- What do I do if I see Error 4000?
- What do I do if I see Error 4001
- What do I do if I see Error 4007
- What do I do if I see Error 4009?
- What do I do if I see Error 4010
- What do I do if I see Error 4222?
- What do I do if selecting a lesson in my LMS takes me to the lesson list instead of to the lesson I selected?
- Why is my grade in Cloud over 100% but my grade in my LMS is only 100%?
- How Do I Change My Password?
- What Happened to Hands-On Labs?
- Can I share a lab kit with a classmate?
- I used my access code for a previous course. Can I use it again?
- What do I do if I see an "Expired Nonce" error?
- What do I do if I see a blank page that says "Cancel?"
- Where do I find the Lot # on my kit?
- Can I change my data tables after submitting my lesson?
- Can I change my Evaluation answers after submitting a lesson?
- Why can I not select an answer for my question?
- How big can uploaded images be?